Contact Information
Need Help? Get in touch with us to learn more about cost splitting for group ticketing!
Consumer Common Questions
What is Splitcart?
Splitcart is a group cost splitting tool that allows you and others to pay your share of the cost in real-time during checkout.
Why Should I Use Splitcart?
Splitcart makes group cost splitting easy. We let you focus on the event and not having to chase your friends to get paid back.
- Splitcart removes the stress of paying for your whole group and fronting the cost for days, weeks, or even months.
- Invite others to pay their share to easily split the cost.
- No need to hop from app to app for tracking payments or getting paid back.
- Eliminates sending money to one person in the group.
- Encourages your group to commit to the event before it’s sold out or any last minute scrambling.
How Does Splitcart Work?
Splitcart checkout option with merchants that allow you to pay your share and send a payment link to others to pitch in and fund the order. You can monitor your group and watch as others contribute!
How do I Invite Someone To Splitcart?
During your checkout process, Splitcart provides you a payment link to invite others to contribute.
How Many People Can Be Invited to a Splitcart?
You invite as many people to your group as needed. Did you forget to invite someone? No worries, the organizer can always go back and invite more participants for cost splitting.
Is There A Fee To Use Splitcart?
To avoid messy payback scenarios, a small fee is charged to split the cost. When and where fees occur is merchant dependent.
Can I Cancel or Edit My Order?
All cancelations and edits to your order are handled by the merchant. Please see the merchant’s policies for changes, cancelations, and refunds.
Merchant Questions
Does Splitcart replace my checkout process?
No, Splitcart is just an option for your customers to split the cost and directly fund the order. Our solution facilitates the transaction but does not interfere with your current flow of funds.
How are the group tickets claimed and delivered?
Each person will claim their ticket and receive their ticket just like they do today. Splitcart provides the ability for each person to control their own ticket without interfering or introducing a new process. This also helps remove any manual distribution of tickets that the group organizer or sales reps are required to do.
How does timing for payments work?
Splitcart has the flexibility to accommodate your business needs. Your sales rep has the tools to decide payment time windows based on the event date.
What happens if some of the payers don't pay in time?
The initial purchaser enters their payment method before they invite others to pay. In the event that not all group members contribute their share, the remaining difference is charged to the initial purchaser or tickets can be released back into inventory.
Does Splitcart provide technical support? What are the support hours?
Yes, you will have access to our technical support 24/7. We are fully staffed between the hours 8 am- 5 pm CST Monday through Friday. If you have an issue outside of these hours, call, text or email our support and we will get back to you as soon as possible.